Shipping policy

At House of Lucknawi, we strive to deliver your orders safely and on time. This Shipping Policy explains how and when your items will be shipped after an order is placed through our Instagram account @houseoflucknawiofficial.

1. Order Processing Time

  • Orders are processed after payment confirmation.

  • Standard processing time is 2–5 business days, depending on product availability.

  • Customized or stitched orders may take additional time, which will be communicated during order confirmation.

2. Shipping Timeline

Estimated delivery time after dispatch:

  • Within India: 3–10 business days

  • International Orders (if applicable): 10–21 business days

Delivery times may vary depending on the courier service, location, holidays, or unforeseen delays.

3. Shipping Charges

  • Shipping charges will be communicated at the time of order confirmation.

  • Charges vary based on destination, weight, and courier partner.

  • Free shipping may be offered during special promotions.

4. Tracking Your Order

  • Once your order is shipped, we will share the tracking number and courier partner details via Instagram DM.

  • Customers can track their parcel directly on the courier’s website.

5. Delays & Exceptions

House of Lucknawi is not responsible for:

  • Delays caused by courier partners

  • Incorrect or incomplete address provided by the customer

  • Delivery attempts when the customer is unavailable

  • Weather conditions, holidays, or external disruptions

If a package returns due to an incorrect address or customer unavailability, reshipping charges will apply.

6. International Shipping

If you want international shipping included, you may use the following:

  • Customs duties, taxes, or import charges (if any) must be paid by the customer.

  • Delivery times vary by country and customs clearance.

7. Damaged or Lost Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide clear photos/videos of the damage and the packaging.

For lost packages:

  • We will coordinate with the courier partner, but final responsibility lies with the shipping company.

  • Refunds for lost parcels are handled according to courier policies.

8. Change of Shipping Address

  • Address changes can be made before dispatch only.

  • Once shipped, the address cannot be changed.

9. Contact Us

For any shipping-related queries, reach out to us at:
📩 Instagram: @houseoflucknawiofficial